Return Policy

  • Returns are eligible for STORE CREDIT ONLY if returned within 14 days of receiving your order. After this timeframe, your item would not be eligible for return.
  • Returns made after the 14 days will have a 20% restocking and processing fee.
  • To be eligible for a return, your items must be in perfect condition to be accepted for return.
  • Your item must be in the original packaging.
  • You must include the receipt or proof of purchase.
  • All boxes and pouches must be returned with your item.
  • Shipping charges are not refundable.
  • *Any custom order is NOT eligible for return
    • Custom made products
    • Engraving
    • Any product ordered in a specific size
    • Any product that has been sized

Return Instructions

  • The customer is responsible for return shipping cost.
  • Ship your item to:

    1312 Military Rd, STE 1
    Benton, AR 72015

  • Include your packing slip with your return
  • Once we receive your return, please allow 5-7 business days for us to process your return. Once processed, your store credit will be emailed to you.

Damaged Items

  • Damaged items must be reported within 2 days of receiving your items. Please email us at and you must include photos of any damage.
  • Color variation of products due to computer monitor resolutions, lighting, and photography lenses are not qualified as damage.

Shipping Policy

  • All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays.
  • Orders placed after 3pm will start being processed on the next business day.
  • Delivery delays can occur and may be out of our control
  • Nelson’s Jewelers does not ship to P.O boxes
  • We currently do not ship outside of the U.S.
  • You must sign for every purchase regardless of any signature waiver you have on file with the carrier. Every order will require a signature from an adult.

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