- Returns are eligible for STORE CREDIT ONLY if returned within 14 days of receiving your order. After this timeframe, your item would not be eligible for return.
- Returns made after the 14 days will have a 20% restocking and processing fee.
- To be eligible for a return, your items must be in perfect condition to be accepted for return.
- Your item must be in the original packaging.
- You must include the receipt or proof of purchase.
- All boxes and pouches must be returned with your item.
- Shipping charges are not refundable.
- *Any custom order is NOT eligible for return
- Custom made products
- Engraving
- Any product ordered in a specific size
- Any product that has been sized
Return Instructions
- The customer is responsible for return shipping cost.
- Ship your item to:
1312 Military Rd, STE 1
Benton, AR 72015 - Include your packing slip with your return
- Once we receive your return, please allow 5-7 business days for us to process your return. Once processed, your store credit will be emailed to you.
Damaged Items
- Damaged items must be reported within 2 days of receiving your items. Please email us at nelsonsjewelersbenton@yahoo.com and you must include photos of any damage.
- Color variation of products due to computer monitor resolutions, lighting, and photography lenses are not qualified as damage.
Shipping Policy
- All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays.
- Orders placed after 3pm will start being processed on the next business day.
- Delivery delays can occur and may be out of our control
- Nelson’s Jewelers does not ship to P.O boxes
- We currently do not ship outside of the U.S.
- You must sign for every purchase regardless of any signature waiver you have on file with the carrier. Every order will require a signature from an adult.